A Front Desk Administrator is responsible for assisting clients and helping to maintain a high level of customer service. They will be required to develop a comprehensive understanding of our customer service policies and devote their time to creating the best guest experience possible.

Position Objectives:

• Takes pride in delivering an incredible experience to all clients.
• Passionate about learning and craving an empowering and motivating clinical work environment.
• Organized and highly capable of checking clients in and out, managing the spa schedule, and responding to service and product inquiries.

Primary Responsibilities:

• Answering phones, text messages, social media messages, and emails.
• Checking clients in and out for appointments.
• Processing payments and sales.
• Conduct follow-ups with clients regarding appointments and products.
• Manage spa schedule and keep things running smoothly.
• Explain products and services to clients and be comfortable selling.
• Help other departments with administrative tasks when asked.
• Work on special short-term projects to offer customized support for new or existing clients
• Monitor the customer satisfaction levels and develop methods for increasing them
• Assist in creating ways for delivering excellent customer service to irate or problematic customers

Necessary Skills:

• Candidates must have extremely good organizational skills to be able to keep up with various customer needs and conduct follow-ups in a timely manner.
• Be highly adaptable, willing to learn, and have excellent people skills.
• Be very comfortable adapting to an ever-growing business.
• Possess computer literacy including operational knowledge of Google docs/sheets, Excel, and Asana as well as different Team Management Software and Scheduling Software.
• Be self-motivated, and able to work with authority and without supervision
• Must have very strong written and oral communication skills.
• Must have very strong communication skills on the phone and over email.
• Must be able to prioritize, and multitask as some tasks will require you to communicate with multiple customers at one time.
• Must be a sales-minded professional.
• Bilingualism would be preferred

Applicant Requirements:

• High school diploma/GED required (College degree preferred)
• 2+ years of experience in a customer service role is an asset
• Proficiency with MS Office and GSuite
• Ability to work well in a team environment
• A strong sense of professionalism and discretion required

Preferred Characteristics:

• Guest service oriented
• Sales oriented
• Enjoys a team environment and interaction with co-workers
• Excellent communication skills
• Flexible and cooperative
• Exceptional organizational skills and follow-through
• Able to multi-task and improvise on the spur of the moment
• High energy, able to work in a fast-paced environment
• Efficient with time management, prompt, complete treatments within the assigned time
• Good sense of humour
• Self-motivated and positive
• Able to work well under pressure
• Welcomes change
• Seeks out knowledge and enjoys learning/strives for professional growth