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MediSpa Manager

JOIN OUR TEAM AS A MediSpa Manager

MEDISPA MANAGER

Division/Department:       MEDI SPA
Reporting Relationship:    SPA
Location of Employer:      MONCTON NB
Position Classification:      Executive Management
Pay Structure           :                       Salary + Bonus

Position Objectives:
The main objective is to deliver a memorable guest experience and operate a profitable spa.

Other objectives include:

  • Operation – Oversee all functions of the spa’s operation
  • Leadership – Lead/manage the spa team according to business standards
  • Budget – Achieve and exceed the set spa budget ensuring spa efficiency and profitability
  • Teambuilding – Recruit, train and retain a professional spa team
  • Finances – Monitor financials, profits and expenses
  • Branding – Build a desirable brand. Market the spa’s services and products

Position Activities and Responsibilities:

  • All to be performed according to the spa program manual.
  • Spa Team
  • Recruit, interview, hire, train, reward, and manage/lead team members
  • Communicate the vision and mission of the spa journeys
  • Conduct team and management meetings
  • Implement, practice, and enforce all policies and procedures according to Spa manuals
  • Ensure the team is delivering the ultimate spa experience
  • Resolve team member conflicts or grievances
  • Resolve guest issues
  • Set team and individuals targets and goals
  • Conduct team performance evaluations
  • Maintain all paperwork/documents related to employee status
  • Publish team schedules
  • Enforce and monitor team image – uniforms, makeup, hair, shoes
  • Award and recognize the team

MediSpa

  • Assure daily spa tour check-up analysis report is performed
  • Monitor cleanliness of spa/salon and ensure all sanitation/sterilization tools are used and available, assist with all board inspections
  • Maintain an inviting and guest friendly retail spa boutique
  • Ensure signature spa scent is present at all times
  • Ensure guest refreshments are within the standards
  • Verify all spa linen are appropriately cared for
  • Monitor physical spa environment/working conditions: Spa, Spa office, Resort
  • Equipment/machinery used: Music system, phone, fax machine, computer, copy machine, inventory tracking equipment, credit card machines etc.

Inventory Management

  • Products – Purchase orders and receiving process and system
  • Monitor proper professional product usage
  • Assure proper retail mix
  • Track retail inventory – performance sellers & non-sellers
  • Manage product budget
  • Website sales inventory

 Spa Financials

  • Review overall spa and team performance reports
  • Track budget vs. actual
  • Calculate payroll
  • Track business performance. Service and retail
  • Identify and correct issues that may prevent increased sales – trouble shoot
  • Track expenses
  • Avoid overspending, stick to the budget
  • Discover untapped revenue generator
  • Monitor business intelligence
  • Communicate financial goals to the team
  • Menu – treatment diagnosis

Operation

  • Orientation manual
  • Departmental training manual
  • Operational guidelines – policies, procedures

Education

  • Schedule and conduct continuous training sessions
  • Conduct team meetings
  • Create and publish an educational calendar
  • Educate Resort Team on the Spa and how to promote it
  • Plan and schedule supplier training sessions
  • Attend tradeshows

Relations

  • Communicate and build relations with all resort department leaders
  • Build community relations – PR – Charities
  • Business to business relations and strategies

Marketing

  • Work with the marketing team to create and implement marketing strategies
  • Develop an annual marketing plan and calendar
  • Build media relations, be the spa’s spokesperson
  • Coordinate special events to promote the spa such as: trade shows, bridal expos, career nights, employee parties, etc.
  • Track and evaluate marketing performance Publish team schedules
  • Website management

Desired Qualifications:

  • Experience in building, developing, leading and managing a spa/salon team
  • Management degree
  • Computer skills and aptitude for mastering spa software
  • Good writing and communication skills
  • Flexible schedule and ability to work 40 hours + per week
  • Lives and passionate about the spa lifestyle
  • Experience guest service (hospitality and retail highly desired)

Behavioral Characteristics

  • Strong guest service orientation
  • Strong leadership skills, motivational, and inspirational
  • Cheerful, upbeat personality, with leadership style
  • Enjoys fostering team environment and mentoring
  • Excellent communication skills, good public speaker
  • Flexible and cooperative
  • Patient and level headed
  • High personal standards, good self esteem
  • Pays attention to detail
  • Good organizational skills and follow through
  • Able to multi-task and improvise on the spur of the moment
  • High energy, able to work in fast paced environment
  • Good sense of time; prompt, able to meet deadlines
  • Good sense of humor
  • Self-motivated, and able to motivate and influence others successfully
  • Able to work well under pressure
  • Seeks professional growth, knowledge and enjoys teaching others
  • Appear polished and with professional image
  • Great work ethics – role model
  • Confident and committed to the spa & team
  • Positive and self disciplined

Performance Measures & Expectations

  • Overall revenue actual vs. budget:   ___________
  • Service volume per guest: ____________
  • Service upgrades per guest: ____________
  • Retail volume per guest: ____________
  • Guest retention rate: ____________
  • Referral generation rate: ____________
  • Team member retention rate: ____________
  • Revenue increases – service – Retail: ____________
  • Overall guest satisfaction spa experience rating: ____________
  • Team satisfaction with working conditions: ­            ____________
  • Training ability & effectiveness: ____________
  • Spa expenses: ____________
  • Marketing efforts: ____________
  • Operation efficiency: ____________

 

Sparkle lifestyle & MediSpa seeks dynamic individuals who embrace learning and innovation opportunities and those who contribute to great visioning. If you want to be part of this exciting team, please submit your resume to [email protected] or in person.

We thank all candidates, however, only candidates selected for an interview will be contacted.

 

Come see us!

21 Austin St.
Moncton NB, E1C 1z7

Contact us!

Cell / Txt: (506) 871-4421
Email : [email protected]

Join our Team

We are always looking for the perfect teammate!

Psychologist & Therapist

Certified Nutritionist

Admin Assistant

Digital Marketer

Guest Relation

Webmaster

Graphic Designer

Want to join our team? Drop in or send us your resume to [email protected]. We are always looking for new super stars!

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Schedule an Appointment

Join our Team

We are always looking for the perfect teammate!

Psychologist & Therapist

Certified Nutritionist

Admin Assistant

Digital Marketer

Guest Relation

Webmaster

Graphic Designer

Want to join our team? Drop in or send us your resume to [email protected]. We are always looking for new super stars!