Shipping & Return Policy · Sparkle Online Store

Shipping & Return Policy

Everything you need to know before ordering from Sparkle Lifestyle & MediSpa. This policy explains shipping rates, processing times, delivery estimates, inventory/backorders, returns, exchanges, restocking fees, refund timing, and how to contact us for support.

Last updated: September 16, 2026

Ships From Moncton, NB

Tracking Provided

In-Store or Mail Returns

Email Support Available

In short: Sparkle ships online store orders within Canada. Orders over $150 after discounts and before taxes qualify for free express shipping; orders under $150 have a flat $20 shipping fee. Orders are processed within 1–5 business days. Eligible unused, unopened products in original packaging may be returned or exchanged within 65 days of delivery. A 20% restocking fee applies to eligible non-defective returns. Refunds are processed within 30 business days after the returned item is received and inspected.

Shipping Policy

Shipping within Canada from Moncton, New Brunswick.

Free Express Shipping

Orders over $150 after discounts and before taxes qualify for free shipping across Canada.

Standard Shipping

A flat rate of $20 applies to orders under $150.

Processing Time

Orders are processed within 1–5 business days after successful submission.

Peak Periods

Promotions, holidays, weather, carrier delays, or high order volume may affect timing.

Delivery Estimates

Estimated delivery after processing.

Atlantic Canada

1–3 business days
New Brunswick, Nova Scotia, Prince Edward Island, and Newfoundland & Labrador.

Rest of Canada

3–5 business days
Estimated delivery after order processing.

Remote or Rural Areas

Up to 7 business days
Delivery may take longer depending on carrier routes.

Tracking

A tracking number will be provided once your order has shipped.

Inventory + Backorders

Online and in-store inventory may not always match perfectly.

Sparkle is a small business with both an online store and a physical location. We work to keep inventory accurate, but stock may occasionally be listed online as available when it is temporarily unavailable in-store or already allocated.

Backordered items

We will notify you and ship the item as soon as it becomes available.

Discontinued items

We will contact you with alternative options or offer a refund if an item is unavailable for an extended period.

Address accuracy

Please ensure shipping details are complete and accurate to avoid delays.

Incorrect addresses

Lost or delayed packages due to incorrect or incomplete addresses are not Sparkle’s responsibility.

Return Policy

Eligible products may be returned or exchanged within 65 days.

Return Window

Returns or exchanges must be initiated within 65 days of delivery.

Condition

Products must be unused, unopened, in new condition, and in original packaging.

Method

Eligible products may be returned in-store or by mail.

Return Instructions

Do not send a return until Sparkle confirms the return instructions and whether a prepaid return label will be provided.

Refunds + Restocking Fees

Refund timing and restocking fees.

20% restocking fee

A 20% restocking fee applies to eligible non-defective returns.

Defective or damaged products

Contact Sparkle promptly if an item arrives damaged or defective, or if you experience a suspected adverse reaction. These concerns are reviewed separately from eligible non-defective returns.

Refund processing

Refunds are processed within 30 business days after the return is received and inspected.

Payment provider timing

Your bank or payment provider may require additional time to post the refund.

Non-Returnable Items

Some products cannot be returned after opening.

Opened, used, or damaged items not due to Sparkle’s error.
Skincare products that have been opened, unless there is a documented adverse reaction reviewed by our clinical team.
Items missing original packaging or returned outside the 65-day window.
Items that do not meet hygiene, safety, resale, or eligibility requirements.

How To Start a Return

Email us before sending anything back.

Step 1

Email info@sparklelifestyle.ca with your order number and reason for return.

Step 2

Wait for Sparkle to confirm eligibility and provide next steps.

Step 3

Return the item in-store or by mail using the confirmed return method.

Step 4

Once received and inspected, approved refunds are processed within 30 business days.

Frequently Asked Questions

Shipping and return questions, answered.

Helpful answers for clients ordering skincare, wellness products, or online store items from Sparkle Lifestyle & MediSpa in Canada.

Where does Sparkle ship?

We currently ship online store orders within Canada.

How much is shipping?

Orders over $150 after discounts and before taxes qualify for free express shipping across Canada. Orders under $150 are charged a flat $20 shipping fee.

How long will my order take?

Orders are processed within 1–5 business days. Delivery after processing is usually 1–3 business days in Atlantic Canada, 3–5 business days in the rest of Canada, and up to 7 business days for remote or rural areas. Carrier delays, weather, peak periods, and order volume may affect timing.

What if an item is out of stock after I order?

Because Sparkle operates both an online store and physical location, inventory may occasionally differ. We will contact you if an item is backordered, discontinued, or unavailable and will discuss timing, alternatives, or a refund when appropriate.

Can I return a product?

Eligible products may be returned or exchanged within 65 days of delivery if they are unused, unopened, in new condition, and in original packaging. Some items are non-returnable, including opened skincare unless there is a documented adverse reaction reviewed by the clinical team.

Do you charge a restocking fee?

A 20% restocking fee applies to eligible non-defective returns. Defective or damaged items are reviewed separately.

How do I start a return?

Email info@sparklelifestyle.ca with your order number and reason for return. We will confirm eligibility and guide you through the next steps.

Can I return in-store?

Yes. Eligible products purchased online or in-store may be returned directly to Sparkle Lifestyle & MediSpa in Moncton, NB, subject to this policy.

How long do refunds take?

Refunds are processed within 30 business days after the returned product is received, inspected, and approved. Processing times may also depend on your bank or payment provider.

Questions about your order?

Sparkle Lifestyle & MediSpa
Location: 154 Church Street, Moncton, NB
Phone: (506) 871-4421
Email: info@sparklelifestyle.ca
Website: https://sparklelifestyle.ca/