Shipping & Return Policy · Sparkle Online Store

Shipping & Return Policy

Everything you need to know before ordering from Sparkle Lifestyle & MediSpa. This policy explains shipping rates, processing times, delivery estimates, inventory/backorders, returns, exchanges, restocking fees, refund timing, and how to contact us for support.

Last updated: November 7, 2026

Ships From Moncton, NB

Tracking Provided

In-Store or Mail Returns

Email Support Available

Your order, clearly explained: Sparkle ships online store orders within Canada. Orders over $150 after discounts and before taxes qualify for free express shipping; orders under $150 have a flat $20 shipping fee. Orders are processed within 1–5 business days. Eligible unused, unopened, undamaged regular-stock products in their original packaging may be returned or exchanged within 30 days of delivery, with proof of purchase. Regular-stock returns have no restocking fee. A 20% restocking fee applies only to eligible non-defective special-order returns, disclosed before purchase. Refunds are processed within 30 business days after the returned item is received and inspected.

Shipping Policy

Shipping within Canada from Moncton, New Brunswick.

Free Express Shipping

Orders over $150 after discounts and before taxes qualify for free shipping across Canada.

Standard Shipping

A flat rate of $20 applies to orders under $150.

Processing Time

Orders are processed within 1–5 business days after successful submission.

Peak Periods

Promotions, holidays, weather, carrier delays, or high order volume may affect timing.

Delivery Estimates

Estimated delivery after processing.

Atlantic Canada

1–3 business days
New Brunswick, Nova Scotia, Prince Edward Island, and Newfoundland & Labrador.

Rest of Canada

3–5 business days
Estimated delivery after order processing.

Remote or Rural Areas

Up to 7 business days
Delivery may take longer depending on carrier routes.

Tracking

A tracking number will be provided once your order has shipped.

Inventory + Backorders

Online and in-store inventory may not always match perfectly.

Sparkle is a small business with both an online store and a physical location. We work to keep inventory accurate, but stock may occasionally be listed online as available when it is temporarily unavailable in-store or already allocated.

Backordered items

We will notify you and ship the item as soon as it becomes available.

Discontinued items

We will contact you with alternative options or offer a refund if an item is unavailable for an extended period.

Address accuracy

Please ensure shipping details are complete and accurate to avoid delays.

Incorrect addresses

Lost or delayed packages due to incorrect or incomplete addresses are not Sparkle’s responsibility.

These retail return terms apply to purchases made on or after November 7, 2026. For earlier purchases, we honour the terms provided when you ordered. Treatment packages, memberships and gift cards have separate terms; the package cancellation fee does not apply to regular-stock product returns.

Return Policy

Eligible products may be returned or exchanged within 30 days.

Return Window

For online orders, contact us to start an eligible return or exchange within 30 days of delivery. For products purchased in clinic, the window is 30 days from purchase. Proof of purchase is required.

Condition

Products must be unused, unopened, undamaged and in their original packaging, with proof of purchase.

Method

Eligible products may be returned in-store or by mail.

Return Instructions

Please contact us before returning a product. We’ll confirm eligibility and guide you through the next steps. You pay return shipping for a change of mind; Sparkle covers reasonable return shipping for verified defects, shipping damage or an incorrect item we supplied.

Refunds + Restocking Fees

Refund timing and restocking fees.

No restocking fee on regular stock

Eligible regular-stock returns have no restocking fee. Choose a refund to your original payment method or Sparkle account credit, if you prefer.

Special orders

Products ordered specifically for you may be returned within 30 days of delivery for online orders, or purchase in clinic. They must be unopened, unused, undamaged and in their original packaging, with proof of purchase. A 20% restocking fee applies to eligible non-defective special-order returns and is disclosed before purchase.

Defective or damaged products

If your product arrives damaged, defective or different from what you ordered, contact us with your order number and photos. Verified defective products are replaced or exchanged at no additional cost. If you suspect a reaction, stop using the product and contact our team. A provider will review your concern; a verified reaction may qualify for an exchange for a more suitable product and does not normally result in a monetary refund.

Refund processing

Refunds are processed within 30 business days after the return is received and inspected.

Payment provider timing

Your bank or payment provider may require additional time to post the refund.

Non-Returnable Items

Some products cannot be returned after opening.

Opened or used products, except for a verified defect or adverse reaction reviewed by our clinical team.
Clearance products and products marked final sale.
Prescription products, except for an applicable defect, dispensing error or approved exception. Our clinical team reviews prescription-product concerns.
Change-of-mind returns outside the return window, or products that are damaged or missing their original packaging.

How To Start a Return

Email us before sending anything back.

Step 1

Email info@sparklelifestyle.ca with your order number and reason for return.

Step 2

Wait for Sparkle to confirm eligibility and provide next steps.

Step 3

Return the item in-store or by mail using the confirmed return method.

Step 4

Once received and inspected, approved refunds are processed within 30 business days.

Frequently Asked Questions

Shipping and return questions, answered.

Helpful answers for clients ordering skincare, wellness products, or online store items from Sparkle Lifestyle & MediSpa in Canada.

Where does Sparkle ship?

We currently ship online store orders within Canada.

How much is shipping?

Orders over $150 after discounts and before taxes qualify for free express shipping across Canada. Orders under $150 are charged a flat $20 shipping fee.

How long will my order take?

Orders are processed within 1–5 business days. Delivery after processing is usually 1–3 business days in Atlantic Canada, 3–5 business days in the rest of Canada, and up to 7 business days for remote or rural areas. Carrier delays, weather, peak periods, and order volume may affect timing.

What if an item is out of stock after I order?

Because Sparkle operates both an online store and physical location, inventory may occasionally differ. We will contact you if an item is backordered, discontinued, or unavailable and will discuss timing, alternatives, or a refund when appropriate.

Can I return a product?

Eligible regular-stock products may be returned or exchanged within 30 days of delivery for online orders, or purchase in clinic. Products must be unopened, unused, undamaged and in their original packaging, with proof of purchase. Opened products, clearance, final-sale and prescription products have the exceptions explained above.

Do you charge a restocking fee?

Regular-stock returns have no restocking fee. A 20% restocking fee applies only to eligible non-defective special-order returns, disclosed before purchase. Defective or damaged items are reviewed separately.

How do I start a return?

Email info@sparklelifestyle.ca with your order number and reason for return. We will confirm eligibility and guide you through the next steps.

Can I return in-store?

Yes. Eligible products purchased online or in-store may be returned directly to Sparkle Lifestyle & MediSpa in Moncton, NB, subject to this policy.

How long do refunds take?

Refunds are processed within 30 business days after the returned product is received, inspected, and approved. Processing times may also depend on your bank or payment provider.

Questions about your order?

Sparkle Lifestyle & MediSpa
Location: 154 Church Street, Moncton, NB
Phone: (506) 871-4421
Email: info@sparklelifestyle.ca
Website: https://sparklelifestyle.ca/