Shipping & Return Policy

At Sparkle Lifestyle & MediSpa, we are dedicated to providing exceptional service and ensuring your satisfaction. Please take a moment to review our shipping and return policies.

Shipping Policy

Shipping Rates:

  • Free Express Shipping: Enjoy complimentary shipping across Canada for orders over $175 (after discounts and before taxes).
  • Standard Shipping Fee: For orders under $175, a flat shipping fee of $20 applies.

Processing Time:

  • Orders are processed within 1-3 business days after successful submission.
  • During peak promotional periods, processing times may extend slightly.

Delivery Times:

  • New Brunswick, Nova Scotia, Prince Edward Island, Newfoundland, and Labrador: Estimated delivery within 1-3 business days, excluding processing time.
  • Shipping times to remote areas may vary.

Important Considerations:

  • Please ensure accurate and complete shipping information to avoid delays.
  • Address changes after an order has been dispatched may incur a $35 fee.
  • A tracking number will be provided once your order ships.
  • Sparkle Lifestyle & MediSpa is not responsible for packages lost or delayed due to incorrect or incomplete addresses.

Return Policy

Thank you for shopping with us! We are committed to providing high-quality products and customer satisfaction. Please read our return policy carefully:

Returns


We do not accept returns or exchanges unless there is an adverse reaction to the product. If you experience any adverse reactions after using the product, please contact us immediately at info@sparklelifestyle.ca or 506-871-4421 with details of the issue, and we will assist you in resolving the matter.

Adverse Reactions


In the event of an adverse reaction, please provide a description of the symptoms along with supporting documentation, such as photos, if applicable. Our team will evaluate the situation and work with you on a resolution.

Eligibility for Return

  • Only products that have been used and show signs of an adverse reaction are eligible for consideration under this policy.
  • Returns for reasons other than adverse reactions are accepted on a case by case basis and are subject to a 20% restocking fee and the customer will be responsible for return shipping.

Thank you for your understanding. If you have any questions or need assistance, please feel free to reach out to us.

Return Process:

  1. Contact Us: Email us at info@sparklelifestyle.ca or call 506-871-4421 with your order number and reason for the return.
  2. Approval: Once your return is approved, we will provide instructions, including the return address.
  3. Shipping: Package the item securely and send it back using a traceable shipping method. Customers are responsible for return shipping costs.

Refunds:

  • Refunds or store credits will be processed within 30 days of purchase, after we receive and inspect the returned item.
  • Shipping fees are non-refundable.

Damaged or Defective Items:

  • If you receive a damaged or defective product, please contact us within 7 days of delivery with photos of the damaged item. We will gladly replace or refund defective products.

In-Store Returns:

  • Products purchased in-store at Sparkle Lifestyle & MediSpa in Moncton, NB, can be returned directly to our location.

Contact Us

If you have any questions about our Shipping & Return Policy, don’t hesitate to reach out to us:

Thank you for choosing Sparkle Lifestyle & MediSpa! We appreciate your trust and support.