Shipping & Return Policy

At Sparkle Lifestyle & MediSpa, we are committed to providing high-quality products and exceptional customer service. Please take a moment to review our Shipping & Return Policy before making a purchase.

Shipping Policy

Shipping Rates

  • Free Express Shipping: Orders over $150 (after discounts and before taxes) qualify for free shipping across Canada.
  • Standard Shipping Fee: A flat rate of $20 applies to orders under $150.

Processing Time

  • Orders are processed within 1-5 business days after successful submission.
  • During peak promotional periods, processing times may be slightly longer.

Delivery Times

We ship from Moncton, New Brunswick. Orders are typically delivered within the following timeframes (excluding processing time):

  • New Brunswick, Nova Scotia, Prince Edward Island, and Newfoundland & Labrador: 1–3 business days
  • Rest of Canada: 3–5 business days
  • Remote or rural areas: Up to 7 business days

Please note that delivery times may vary due to carrier delays, weather conditions, or order volume.

Inventory & Backorders

We strive to keep our online inventory as accurate as possible; however, as a small business with both an online store and a physical location, stock levels may not always be perfectly synchronized. In some cases, a product may be listed as available online but temporarily out of stock in-store.

  • If an item is back-ordered, we will notify you and ship it as soon as it becomes available.
  • If an item is discontinued or unavailable for an extended period, we will contact you with alternative options or offer a refund.

Important Considerations

  • Ensure your shipping details are accurate and complete to avoid delays.
  • A tracking number will be provided once your order has shipped.
  • Lost or delayed packages due to incorrect or incomplete addresses are not the responsibility of Sparkle Lifestyle & MediSpa.

Return Policy

Sparkle Lifestyle & MediSpa Shipping & Return Policy

Countries we ship to:
Canada 🇨🇦

Return Policy:
We accept returns for both defective and non-defective products within 65 days of delivery.
Products must be unused, unopened, and in their original packaging to be eligible for a return or exchange.

Exchanges:
We are happy to offer exchanges for eligible products within the same 65-day window.

Return Conditions:

  • Items must be in new, unused condition.
  • Returns must be initiated within 65 days of delivery.
  • Products must include all original packaging.

Method of Return:

  • Products can be returned in-store or by mail.
  • Free return labels are provided for mail returns. (Download and print at home.)

Restocking Fees:
A 20% restocking fee will apply to non-defective product returns.

Refund Processing Time:
Refunds are processed within 30 business days after the returned product is received and inspected.

Non-Returnable Items:

  • Opened, used, or damaged items not due to our error.
  • Skincare products that have been opened (unless there is a documented adverse reaction reviewed by our clinical team).

How to Start a Return:
Please email us at info@sparklelifestyle.ca with your order number and reason for return.
We’ll guide you through the next steps!

In-Store Returns

Products purchased in-store at Sparkle Lifestyle & MediSpa (Moncton, NB) can be returned directly to our location, following the same return policy guidelines.

Frequently Asked Questions

Why does Google Merchant say we offer free returns?

Google requires merchants to list a return policy that includes a free return option. While we do not accept general returns, we offer free returns on defective or damaged products.

What if I change my mind after purchasing?

Due to the nature of our products, we do not accept returns for buyer’s remorse. However, if your item qualifies under our case-by-case return policy, a 20% restocking fee applies.

What happens if an item I ordered is out of stock?

We do our best to keep inventory updated, but since our in-clinic and online store are not perfectly synchronized, availability may vary.

  • If an item is back-ordered, we will ship it as soon as it becomes available.
  • If an item is discontinued or unavailable for an extended period, we will contact you with alternative options or offer a refund.

Contact Us

If you have any questions about our Shipping & Return Policy, feel free to reach out:

Thank you for choosing Sparkle Lifestyle & MediSpa. We appreciate your trust and support.