Guest Experience Coordinator Job

Role Overview:

As the Guest Experience Coordinator, you will be responsible for creating a warm, inviting atmosphere for our clients while managing day-to-day operations at the front desk. Your role will be pivotal in delivering an exceptional client journey, from booking appointments to ensuring seamless communication with the clinical team.

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Key Responsibilities:

• Client Relations:
  • Greet clients with a warm, professional, and friendly demeanor.
  • Assist clients in booking and managing appointments, both in-person and online.
  • Educate clients about our treatments, services, and membership programs.
  • Address client inquiries and concerns promptly and professionally.
• Operational Duties:
  • Manage daily appointment schedules, ensuring smooth operations.
  • Maintain a clean, organized, and welcoming front desk and reception area.
  • Process payments and manage financial transactions accurately.
  • Coordinate with clinicians to ensure timely client flow.
• Promotions and Engagement:
  • Promote spa services, packages, and retail products to enhance the client experience.
  • Assist in implementing promotional campaigns and special events.
  • Follow up with clients post-appointment to gather feedback and ensure satisfaction.
• Administrative Support:
  • Manage client records with precision and confidentiality.
  • Support the team with administrative tasks, including inventory management and report preparation.

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What We’re Looking For:

• Experience:
  • Previous experience in a client-facing role (preferably in a spa, medical clinic, or hospitality setting).
  • Strong organizational skills and the ability to multitask in a fast-paced environment.
• Skills and Attributes:
  • A passion for delivering outstanding guest experiences.
  • Excellent communication and interpersonal skills.
  • Tech-savvy with proficiency in scheduling and payment software (experience with Mindbody or Jane is an asset).
  • Professional appearance and positive attitude.
• Availability:
  • Flexibility to work varying shifts, including evenings and weekends.

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Why Join Sparkle Lifestyle & MediSpa?

• Be part of a supportive and dynamic team dedicated to beauty and wellness.
• Access to ongoing training and professional development opportunities.
• Work in a state-of-the-art clinic with cutting-edge treatments and technologies.
• Enjoy staff discounts on treatments and retail products.

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How to Apply:

If you’re ready to bring your exceptional organizational skills and passion for client care to our team, we’d love to hear from you! Send your resume and a cover letter!